Blackbrooks Garden Centre Terms and Conditions 

Welcome to  website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Blackbrooks Garden Centre's relationship with you in relation to this website

1. The use of this website is subject to the following terms of use:

1.1 The content of the pages of this website are for your general information and use only. It is subject to change without prior notice.

1.2 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

1.3 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.4 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.5 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


2.1 We have the right to refuse to accept any orders placed for goods.

2.2 When you place an order with us, you are offering to buy the item(s) in your basket at the price stated. Please note that your order will NOT be accepted at this stage. Only when we confirm our acceptance of your order in writing will a contract exist between us. If we do not accept your order we will notify you via email.

2.3 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

2.4 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your own specific requirements.

3. Delivery 

3.1 Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. Details of delivery are set out on the Website against each individual item..

3.2 Different areas within the UK may or may not have different pricing and arrival times or are exempt from delivery. 

3.3 We reserve the right to change the price for delivered goods after you request an order & you have the right to cancel the order at this point

4. Cancellation

4.1 Where applicable, You may cancel Your order in accordance with Your rights under the Distance Selling Regulations.

4.2 You have the right to cancel the contract for the purchase of Goods within seven working days of delivery of the Goods to You.

4.3 The ability to cancel orders does not apply to Goods which have been worn, washed and/or otherwise used.

4.4 To cancel your order you can email us at  with your instructions, entering the words ‘Order cancel’ in the subject title quoting your order number. You must  return the Goods to us in their original packaging, quoting the Order number. We advise that you return any Goods using a signed for postal service  in order to ensure a safe return.

4.5 We will only refund the purchase price if we have received payment of the price, when we have received the Goods from you in an undamaged state. Returns will be at your cost.

5. Price and payment

5.1 The price you pay is the price displayed in respect of the relevant Goods on this Website at the time we receive your order plus the applicable delivery charges.

5.2 Delivery charges and prices are subject to change.

5.3 All prices are inclusive of VAT (where applicable) at the current rate.

5.4 While we try and ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for the affected Goods, You will receive a full refund.

5.5 Payment is due at the time you place your order. We use a third party, Sagepay, to take your payment for the Goods by either debit or credit card. By ordering Goods from our Website you are giving us your consent to pass details essential for purchasing Goods to Datacash. We will not store these payment details.

6. Returns

Faulty Goods
6.1 If you discover the Goods are faulty, you must notify us of the defect within seven days of the date of delivery.

6.2 We may inspect the Goods by Asking You to Send  the Goods to Us as soon as possible. 

6.3 If We agree with You that the Goods are faulty, and that the fault was not caused by Your neglect or misuse of the Goods, We will, at Your choice replace, refund or repair (if possible under warranty ) the faulty Goods at no cost to You. We will refund any reasonable costs You prove that You have incurred in returning the faulty Goods to Us. We recommend that You keep postal receipts for this purpose.

Incorrect Goods
6.4 If We send You incorrect Goods, You must notify Us as soon as You discover the mistake and within a 7 days.

6.5 We will either:

6.5.1 arrange for a carrier to collect the Goods from You.or

6.5.2 ask You to return the Goods to Us by post.

6.6 We will then: 

6.6.1 send You the correct items as soon as possible after receipt of the returned Goods; or

6.6.2 refund the price of the Goods and delivery

7. Data Protection 

7.1 When You Use Our Website, You will be asked to provide certain personal information such as Your contact details, credit card or other payment information. We may store the personal data that You provide to Us and will not store credit, debit card or payment information.

7.2 We will comply with the requirements of all Data Protection legislation in force in England and Wales.

8. Liability 

8.1 We shall have no liability to You for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable at the time You entered into this Contract.

8.2 Nothing in this Contract shall exclude or limit Our liability for death or personal injury due to Our negligence, fraud and/or any of Your statutory rights which may not be excluded or limited due to You acting as a consumer and/or due to any applicable law. Any provision, which would be void under any consumer protection legislation or other legislation, shall, to that extent have no force or effect. For further information about Your statutory rights, please contact Your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

8.3 We do not guarantee that Our Website will be compatible with Your PC, and We accept no liability for any corruption or loss of data held on Your PC, or any liability for any other loss or damage of any kind caused to Your PC resulting from the use of Our Website.

9.Our Details 

Blackbrooks Garden Centre 
New Road
East Sussex
TN33 0RJ

Company number: 7894087
Vat Registration number: 201713713